Privacy Policy.
How Courier Management System collects, uses, protects, and retains information across our courier management platform.
Your Data Matters
Courier Management System processes customer, shipment, and operational information so parcels can be booked, routed, tracked, delivered, and supported reliably. By using our website, dashboards, and tracking tools, you agree to the data practices described on this page.
This policy applies to public visitors, registered users, branch agents, administrators, and customers whose parcel details are entered into the system for delivery operations.
Data Categories
We may collect names, phone numbers, email addresses, pickup and delivery addresses, shipment descriptions, tracking history, branch activity, login details, and technical usage data required to secure the platform and keep records accurate.
If you contact us directly, we may also store the information you submit through forms, support requests, or operational communications.
Why We Process Information
We only use information for legitimate courier, support, security, and compliance needs.
Shipment Fulfillment
Parcel details are used to create bookings, assign routes, generate tracking numbers, update statuses, print receipts, and complete deliveries.
Service Notifications
Sender and receiver contact details may be used for approved shipment updates through email, WhatsApp, or other configured channels.
Security & Fraud Prevention
Account and activity data may be reviewed to protect the system, enforce role permissions, investigate misuse, and maintain service integrity.
Retention, Sharing, and Control
We retain operational records only as long as reasonably necessary for logistics, reporting, legal, and audit purposes.
Retention
Shipment and account records may be retained for reporting, dispute handling, compliance, and internal operational review.
Limited Sharing
Information is shared only where necessary with staff, branch operators, technical service providers, or legal authorities acting within valid operational scope.
Requests & Corrections
If you need access, correction, or clarification about your data, contact us and we will review the request according to operational and legal requirements.
Questions About Privacy?
If you need clarification about data processing, retention, or customer information, contact our support team.
Contact Support